MindWave Mobile: MyndPlay Bundle Product Support

On this page you will find downloads, manuals, and guides for your MindWave Mobile: MyndPlay Bundle. This is a bundle that includes a MindWave Mobile headset, the MyndPlay application, and additional bonus applications.

Please note that the MyndPlay Bundle comes with a black-colored MindWave Mobile headset. If you have a white MindWave headset, please click here to go to that product's support page instead.

If you have the Brainwave Starter Kit (no MyndPlay included), then please click on this link to go to that product's support page.

Please view and download the documentation from this link.

Please ensure that all antivirus and firewall programs are disabled during installation, and that you are updated to the latest Windows Service Packs.

IMPORTANT: Carefully follow the instructions in the Quick Start Guide and User Guide to ensure proper installation and pairing before use.

If you need a digital version of the Application Disc, please contact us at http://support.neurosky.com and let us know the Order Number from your MyndPlay Bundle purchase.

If you are installing to Windows 8, you will also need to download and update your Silverlight when prompted.

NOTE: Due to a compatibility issue between Adobe Air and OS X 10.5.8 Leopard, the MindWave Mobile software installation will not be able to complete. Please update your OS X to at least 10.6 Snow Leopard in order to use it with your MindWave Mobile: MyndPlay Bundle.

Please ensure that you are running OS X 10.6.8 or later with an Intel processor, and that you have Administrator Privileges for your Mac (Don't worry, most Mac users have Administrator Privileges by default. If you do not, please contact your System Administrator before continuing). Please also ensure that all antivirus and firewall programs are disabled during installation.

If you purchased your MindWave Mobile: MyndPlay Bundle in or after 2013, then it should come with two discs, one inside the box and one on the sleeve. To install the product, please insert the sleeve disc into your Mac, and then use Finder to run the .pkg or .dmg installer on the disc. You do not need to install the disc that comes in the box.

(If you purchased your MyndPlay Bundle in 2012 or earlier, it comes with a single disc. Just pop that into your Mac and an installer should automatically appear.)

If you have misplaced your disc and need a digital version of the Application Disc installer, or would like to download the latest version directly, please contact us at http://support.neurosky.com and let us know the Order Number from your MyndPlay Bundle purchase.

IMPORTANT: Carefully follow the instructions in the Quick Start Guide and User Guide to ensure proper installation and pairing before use.

If you are unable to create new user accounts or encounter other problems in Meditation Journal for Mac, please try downloading and installing this version of Meditation Journal:

• Meditation Journal Installer for Mac

IMPORTANT: Carefully follow the instructions in the Quick Start Guide and User Guide to ensure proper pairing of your device and installation of the apps before using.

IMPORTANT: Carefully follow the instructions in the Quick Start Guide and User Guide to ensure proper pairing of your device and installation of the apps before using.

If you have any questions, please visit our support page. There, you may browse answers to many common questions, or contact us directly with your question.