====== MindWave Mobile: MyndPlay Bundle Product Support ======

| {{http://cdn.shopify.com/s/files/1/0031/6882/products/Small_MWM_Face_compact.jpg?256|MindWave Mobile headset}} | On this page you will find downloads, manuals, and guides for your [[http://store.neurosky.com/products/mindwave-mobile|MindWave Mobile: MyndPlay Bundle]].  This is a bundle that includes a [[http://mindwavemobile.neurosky.com|MindWave Mobile]] headset, the <nowiki>MyndPlay</nowiki> application, and additional bonus applications. |

//Please note that the <nowiki>MyndPlay Bundle</nowiki> comes with a **black**-colored [[http://store.neurosky.com/products/mindwave-mobile|MindWave Mobile]] headset.  If you have a white [[http://store.neurosky.com/products/mindwave-1|MindWave]] headset, please [[http://mindwave.neurosky.com|click here to go to that product's support page]] instead.//

//If you have the [[http://store.neurosky.com/products/brainwave-starter-kit|Brainwave Starter Kit]] (no <nowiki>MyndPlay</nowiki> included), then please click on [[http://mindwavemobile.neurosky.com|this link]] to go to that product's support page.//
===== Instructions and Documentation =====

Please view and download the documentation from [[http://mindwavemobile.neurosky.com/#instructions_and_documentation|this link.]]

===== For Windows =====

Please ensure that all antivirus and firewall programs are disabled during installation, and that you are updated to the latest Windows Service Packs.

**IMPORTANT: Carefully follow the instructions in the [[#Instructions and Documentation|Quick Start Guide]] and [[#Instructions and Documentation|User Guide]] to ensure proper installation and pairing before use.
** 

If you need a digital version of the Application Disc, please contact us at http://support.neurosky.com and let us know the Order Number from your <nowiki>MyndPlay Bundle</nowiki> purchase.

If you are installing to Windows 8, you will also need to download and update your Silverlight when prompted.
===== For Mac =====

**NOTE: Due to a compatibility issue between Adobe Air and OS X 10.5.8 Leopard, the <nowiki>MindWave Mobile</nowiki> software installation will not be able to complete.  Please update your OS X to at least 10.6 Snow Leopard in order to use it with your [[http://store.neurosky.com/products/mindwave-mobile|MindWave Mobile: MyndPlay Bundle]].**

Please ensure that you are running **OS X 10.6.8 or later** with an Intel processor, and that you have **Administrator Privileges** for your Mac (Don't worry, most Mac users have Administrator Privileges by default. If you do not, please contact your System Administrator before continuing). Please also ensure that all antivirus and firewall programs are disabled during installation.

If you purchased your [[http://store.neurosky.com/products/mindwave-mobile|MindWave Mobile: MyndPlay Bundle]] in or after 2013, then it should come with two discs, one inside the box and one on the sleeve.  To install the product, please insert the sleeve disc into your Mac, and then use Finder to run the .pkg or .dmg installer on the disc.  You do not need to install the disc that comes in the box.

(If you purchased your <nowiki>MyndPlay Bundle</nowiki> in 2012 or earlier, it comes with a single disc.  Just pop that into your Mac and an installer should automatically appear.)

If you have misplaced your disc and need a digital version of the Application Disc installer, or would like to download the latest version directly, please contact us at http://support.neurosky.com and let us know the Order Number from your <nowiki>MyndPlay Bundle</nowiki> purchase.

**IMPORTANT: Carefully follow the instructions in the [[#Instructions and Documentation|Quick Start Guide]] and [[#Instructions and Documentation|User Guide]] to ensure proper installation and pairing before use. 
** 

----
=== Meditation Journal for Mac ===
If you are unable to create new user accounts or encounter other problems in Meditation Journal for Mac, please try downloading and installing this version of Meditation Journal:
  * [[http://download.neurosky.com/support_page_files/MindWaveMobile/apps/Meditation%20Journal%20Installer%20for%20Mac.zip|Meditation Journal Installer for Mac]]
===== For Android =====

**IMPORTANT: Carefully follow the instructions in the [[#Instructions and Documentation|Quick Start Guide]] and [[#Instructions and Documentation|User Guide]] to ensure proper pairing of your device and installation of the apps before using. 
** 

===== For iOS =====

**IMPORTANT: Carefully follow the instructions in the [[#Instructions and Documentation|Quick Start Guide]] and [[#Instructions and Documentation|User Guide]] to ensure proper pairing of your device and installation of the apps before using. 
** 
===== Questions? =====
If you have any questions, please visit our [[http://support.neurosky.com/kb|support page]].  There, you may browse answers to many common questions, or contact us directly with your question.